We are happy to provide our customers with personal assistance in using NavSim Products. For customers covered under warranty, please use the form below to make a support request.
How can I get support online?
Free access is provided to the software FAQ. Often your support question may be answered there! If not, feel free to suggest a new addition to the NavSim Software FAQ.
Am I covered for technical support by phone?
NavSim PPU and NavCruiser PRO 3 customers are covered for technical phone support for one year after purchase or for the term of your organizations support contract. After the term has expired, you can either pay for support on a per incident basis or pay an annual fee to extend your support coverage. If your support has expired, contact NavSim Sales to extend your support service period.
Obtaining Remote Assistance
Some issues are best resolved by having one of our technical support representatives remotely logging into your machine. Once you’ve spoken to our technical support team, and are ready to initiate a remote session, please proceed to FastSupport.com ON THE MACHINE WITH NAVSIM’s SOFTWARE. Once you open that URL, you will see a screen (as pictured below) where you will enter your name and the support key given to you by the NavSim Support representative.
For support of SailCruiser and BoatCruser, contact recreational support.
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- ~ Great Lakes Pilotage Authority (GLPA)
"Equipping GLPA pilots with NavSim’s new integrated PPUs will help ensure that the Great Lakes-Seaway remains one of the world’s safest and most efficient commercial waterways. - Robert Lemire, CEO of the Great Lakes Pilotage Authority"
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