Contact Support

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We are happy to provide our customers with personal assistance in using NavSim Products. For customers covered under warranty, please use the form below to make a support request.

How can I get support online?

Free access is provided to the software FAQ. Often your support question may be answered there! If not, feel free to suggest a new addition to the NavSim Software FAQ.

Am I covered for technical support by phone?

NavSim PPU and NavCruiser PRO 3 customers are covered for technical phone support for one year after purchase or for the term of your organizations support contract. After the term has expired, you can either pay for support on a per incident basis or pay an annual fee to extend your support coverage. If your support has expired, contact NavSim Sales to extend your support service period.

Obtaining Remote Assistance

Some issues are best resolved by having one of our technical support representatives remotely logging into your machine. Once you’ve spoken to our technical support team, and are ready to initiate a remote session, please proceed to FastSupport.com ON THE MACHINE WITH NAVSIM’s SOFTWARE. Once you open that URL, you will see a  screen (as pictured below) where you will enter your name and the support key given to you by the NavSim Support representative.

FastSupport.com

 

 

For support of SailCruiser and BoatCruser, contact recreational support.

Contact Support

Your Name

Your Email

Your Phone Number

Company

Product

Serial Number
(You can find your product serial number from the Help / About menu)

Details of support request.

Live Support

Random Testimonial

  • ~ Bill Doyle, St. John’s, Newfoundland

    "NavSim's software worked great with my GPS while sailing through the British Virgin Islands in February. Our large scale electronic charts did not arrive in time for the trip, but we managed to navigate using the 1:200,000 small scale charts. I would recommend NavSim to any sailor."

  • Read more testimonials »